[ policies / choose your service type ]

[ sizing + your set ]

please check the sizes you send me. saved tip sizes apply to the shape, length and tip range used for sizing; a different fit may need new sizing. if you supplied incorrect sizes, i will quote replacement nails and shipping before payment.

[ standard sets ]

i review your sizing and tip availability before sending your full-payment prompt. standard sets have no deposit or sketch fee.

[ custom sets ]

the $5 sketch fee is paid before design work and credited toward your final set price. you approve your sketch before i send the full-payment prompt. revisions and production estimates are discussed individually.

if you cancel after sketch work has started, the sketch fee is kept. if i cannot fulfill your request, i review a refund or agreed credit with you.

your custom purchase prompt is active for 72 hours from when i send it. production begins after full payment and confirmed sizing.

a request, sketch approval or payment-link creation does not mean production has started. your private order page shows the current stage.

[ shipping ]

shipping is available within the united states. standard shipping is $8, with an estimated 5–8 business days in transit. 2-business-day shipping is $12. these delivery estimates begin after your order ships; production time is separate.

production estimates and carrier delivery estimates are separate. carrier estimates are not guaranteed arrival dates.

[ pick up in hendersonville, tn ]

pickup is free. once your set is ready, your private order page shows my available pickup times and lets you reserve one. the pickup address and instructions are available there.

need a different day? send a preferred date through your order page for my review. an existing reservation stays in place until a change is confirmed.

[ local delivery ]

same-day delivery through uber may be arranged once your set is completed. availability and the delivery charge need my confirmation before you pay. this is not a promise of same-day production.

[ requests + confirmation ]

complete your consultation form before sending an appointment request. online requests need at least 24 hours notice. don't see a time that works? contact me.

art with unconfirmed timing needs a design review and time quote before you choose an appointment time.

[ payment ]

the usual deposit is $15 and is credited toward your service total. standalone $10 pwn gel-polish removal is paid in full instead of requiring a $15 deposit.

a request or payment does not confirm your appointment. verified payment holds an available requested time while i review it. i approve or modify the request, book the appointment in square and send your confirmation.

if i modify the request, your payment carries forward. if i reject it or you decline my modification, i arrange a full payment refund or a credit with your agreement. refunds are completed manually in square.

[ product repairs ]

contact me through the repair photo form before booking a repair. i check the product condition and confirm eligibility and pricing first.

eligible repairs to pwn-applied product cover up to two nails free within 24 hours after your appointment ends. after 24 hours and through 72 hours, eligible product repairs receive 20% off the regular product-repair price, for up to two nails. after 72 hours, a repair service needs to be booked at its regular price.

natural nail repairs are quoted separately. email is the default contact method; you may choose text.

[ before your appointment ]

please tell me about existing nail product, allergies, previous product reactions and any changes to the information in your consultation form. i review your answers before confirming a suitable service.